Sitel Work at Home Review – Is It Worth Your Time?

If you are a fan of talking on the phone and would like to make money from home, Sitel is one of your options for doing so. But there are a lot of scams out there so its important to make sure that this place is legit before you get too involved.

So is Sitel a scam? Should you trust this place?… The answer is not they are not a scam. They do offer a legitimate work at home opportunity. I had been getting a fair amount of questions regarding this company so I finally decided to look into it and see what its all about. In this Sitel work at home review I’ll be going over some things you should know about it before you make a decision on whether or not its right for you.

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Sitel Sitel Review

  • Company: Sitel
  • Website:
  • Recommended?: Yes, for some (more on this)


Sitel is a customer service outsourcing company. All sorts of big companies hire them to take care of their customer service.

They are part of Acticall Sitel Group and have a pretty solid reputation.

As an individual with internet connection, you can apply for a job with Sitel and work from home which of course is the opportunity that I am reviewing today.

On of the great things about it all is that you don’t need any experience to get hired, although it may help. They will train you for free.

What Is The Job Like?

The job can really vary. As I mentioned Sitel is an outsourcing company that other companies hire to take care of their customer service. So this means that you could end up being place as a customer service rep for a big retail store, for a roadside assistance company, or anything in between.

But with any company you are going to be providing good old fashion customer service. You could be dealing with billing, order issues, general questions, service problems, and just about anything you can think of.

You will be assigned shifts to work. So although it is a work at home opportunity, it isn’t as flexible as you may like. The good part is that starting your shift is as easy as logging into your account through their website.

How Much Do They Pay

On their website they don’t tell you upfront how much they will pay you. But from doing some extra research and reading lots of reviews I have found that most people seem to be starting out around $9-$10/hr.

That isn’t the greatest pay but the good thing is that there is room for improvement. Sitel does give out raises for good employees that stay with them.

Along with that you will also get the full package. You will get medical, dental, and vision insurance. You will also be able to participate in a 401k program.

Another thing that is worth mentioning is that you can actually make money by referring other people into the company. After 90 days you are qualified to get referral bonuses. You will get $200 through this bonus if you refer someone and they work for 90 days

Things You Need for The Job

They have a good amount of requirements for your home office to be acceptable for this job. You will need…

  • Desktop or Laptop (tablets, smartphones, etc are not going to work)
  • Keyboard, mouse, etc. must be wired into computer (no wireless accessories)
  • A separate 1280×1024 resolution (min) monitor
  • Anti-virus software
  • Need to plug computer into home internet router (wifi is too unreliable)

Computer Specifics

  • Windows 7 operating system or newer
  • At least 4GB or RAM
  • Dual Core 2 Ghz processor or faster
  • At least 20GB or free space
  • At least 2 USB ports

It is also recommended by the company that you purchase a Plantronics Blackwire Corded Headset. I don’t know why this is but they seem to be pretty picky when it comes to their requirements.

What Makes This Job Nice

Stable Work

When you are hired you are then an employee. You receive steady hours and steady pay.


Many work at home jobs won’t offer you the benefits that you will get with Sitel. One thing that I didn’t even mention is that they will even give paid vacation time to part-time employees.

Good Reputation

There is nothing about this company that is “scammy”. They have been able to uphold a good reputation for years. What is also notable is that they have an A+ rating with the Better Business Bureau.

The Downsides


This job is a solitary position. You will be working all by your lonesome and this may get very boring for some people. Personally I wouldn’t have a problem with it but I know it would drive some crazy.

This also means that you won’t have that person next to you to ask for help. You will have to figure more out and deal with more on your own.

Equipment Cost

Many people out there already have all the required equipment and won’t need to spend a dime. But if you don’t, this could cost you a big chunk of money.

No Noise Allowed

I know that a lot of moms out there are looking into this job opportunity. One problem you may have is that you need to keep your surroundings quite. If you have a kid screaming in the background this isn’t going to work out. You are going to be talking on the phone representing companies, so it needs to be professional.

Having screaming kids is one good way to lose this job fast.

Limited Openings

There are only positions available in certain locations so there isn’t a guaranteed spot in your area. However, there are positions opening up all the time with changes in demands from Sitel’s clients.

Final Thoughts & Do I Recommend This Job?

There are a lot of good customer service chat jobs out there but Sitel is one of the better that I have come across honestly. I would recommend this job for someone looking for a reliable way to make money from home. There are a lot of ways to make money online but Sitel’s reliability is one of the reasons they are a good choice in my opinion.

As an alternative to this you might also be interested in taking a look at how I make money online. What is better about this is that I work for myself and there is more income potential.

I have written and entire post on what it is that I do, how it all works and how I make money, and how others can get started doing the same. You can click the link below to read about it…

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Comments, questions, concerns? Leave them below in the comment section and I’ll get back to you soon 🙂


My name is Kyle and I am the owner of Online Financial Success Story. I created this website in 2015 to teach others how they can make money online. To learn how I make a full-time income online, Click Here

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